Social Security Administration Learning Agenda Request for Information

Medicare enrollment can be a difficult and daunting task. Year after year, among our most frequent helpline calls are from or on behalf of people trying to navigate this confusing system. Missteps are common and have serious repercussions—yet few remedies exist. As part of its Learning Agenda, we encourage the Social Security Administration (SSA) to explore ways to prevent and cure Medicare enrollment errors, including by examining gaps in consumer education, enrollment outreach, and data collection.