Our helpline volunteers are trained in our New York City office, and most will continue volunteering from that office to assist people with Medicare through one-on-one telephone counseling. Some remote opportunities are available on a case-by-case basis, but some in-person training is required.
Volunteers answer callers’ questions and provide guidance on a wide range of Medicare issues. For example, volunteers assist with questions on how to select a supplemental plan and how to appeal a claim that has been denied. They also help ensure that our callers are aware of their rights and make referrals when necessary. Volunteers fluent in a foreign language may also provide counseling to non-English speakers.
No prior Medicare knowledge is required, but a desire to learn about Medicare is essential. Volunteers receive comprehensive training and always have access to staff support to perform their roles effectively.
